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Warranties - Tracker Safes

IMPORTANT Caution-Warning

All safes are heavy. Never lift a safe by yourself or without proper training, heavy lifting gear or safe moving equipment. Always use a licensed, bonded and trained locksmith company or moving company to move and install your safe. Always bolt your safe to the floor. A safe is not a toy neither is its packaging! Keep children away from the safe and the packaging. Safes are considered airtight. NEVER lock a living being in a safe. Guardian Safe and Vault assumes no liability for usage. When you buy a safe you are buying time, time against fire, time against theft. Given enough time and proper tools any safe can be broken into.

Safe doors can be very heavy. Opening a safe on an uneven or unstable floor (plush carpet) may cause safe to tip forward. Be sure to secure safe prior to use. Failure to follow instructions or to heed this warning may result in serious injury or even death. 

Tracker Safes 

Return & Refund Policy:

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for another item.

All Clearance or Discounted items are sold “as is” and are Non-Refundable but warranty still applies.

All shipping cost are non-refundable.

SAFES:

Safe returns will be accepted up to 14 days from date of purchase.
Original sales receipt is required.

The safe must be in new re-sellable condition with all original packaging materials, shelves, hardware, and instructions.

Safes are subject to a 15%-30% restocking fee based on the condition of the returned item. Any restocking fee is at the discretion of Tracker Safe.

Returns will not be accepted without a Return Authorization Number that is issued by Tracker Safe. Please call customer service at 1-(360)-213-0363 to request a Return Authorization Number.

Upon Return Authorization approval, Tracker Safe will provide the customer with the appropriate instructions for the return. Refund amounts are for returned product only. No refunds for freight charges. Return shipments must be paid by customer and shipped to our designated warehouse with adequate shipping insurance.

Unauthorized returns or returns without prior approval will be returned to customer freight collect.

OTHER ITEMS:

All other items that are not safes, such as dehumidifiers or other accessories, have a 30-day return policy.

Original sales receipt is required.

It is essential that each item is in new condition and has all original packaging and instructions

EXCHANGES: Exchanges are subject to in-store product availability.

Warranty Registration (Must complete within 60 days)

(Register your Safe with Tracker Here)

LIMITED LIFETIME WARRANTY

DS Series: Tracker Safe hereby warrants to the original purchaser that each new safe will be covered for damage caused by a fire, break-in, or an attempted break-in during the lifetime of the original purchaser if the homeowner’s or Business’ insurance policy will not cover the damage. Tracker Safe hereby warrants to the original purchaser that 
each new safe will be free from defects in materials and craftsmanship for one (1) year. This warranty applies only to safes located in the United States. 

M Series: Tracker Safe hereby warrants to the original purchaser that each new safe will be covered for damage caused by a fire, break in, or an attempted break in during the lifetime of the original purchaser if the homeowner’s insurance policy will not cover the damage. Tracker Safe hereby warrants to the original purchaser that each new safe will 
be free from defects in materials and craftsmanship for three (3) years. This warranty applies only to safes located in the United States and that have been used for Residential use only. Commercial applications carry a one (1) year warranty against defects in materials and craftsmanship.

TS Series:  
Tracker Safe hereby warrants to the original purchaser that each new safe will be covered for damage caused by a fire, break-in, or an attempted break-in during the lifetime of the original purchaser if the homeowner’s insurance policy will not cover the damage. Tracker Safe hereby warrants to the original purchaser that each new safe will 
be free from defects in materials and craftsmanship for one (1) year. This warranty applies only to safes located in the United States and that have been used for Residential use only.

Lock and Paint: The safe’s lock and paint are warranted to be free from defects in materials and craftsmanship for a period of one (1) year from the date of purchase.

Safe Contents: This warranty only applies to the Tracker Safe itself; the warranty does not extend to the business or personal property stored in the safe.

Tracker Safe’s obligation under this Limited Lifetime Warranty is contingent upon proper use, installation, and maintenance of the safe and does not apply to the safe or parts that have been misused, neglected, or exposed to unreasonable wear and tear, or exposed to unusual or extreme environments. Modifying or changing the safe in ways that alter or effect the safe’s intended operation or use will void this warranty. Failure to bolt the safe to the floor using the factory pre-drilled holes voids this warranty. The decision to repair a safe in purchaser’s location, at the factory, or to replace the safe, is solely that of Tracker Safe. If the safe is to be repaired at the factory or replaced, Tracker Safe will pay for the freight back to the factory. The purchaser is responsible for packaging and palletizing the safe for curbside freight pickup at their own expense. Tracker Safe does not cover any costs to package, remove or install the safe.

To receive support under Tracker Safe’s Limited Lifetime Warranty the purchaser must provide the following:

1) Proof of Purchase
2) Warranty Registration Form
3) Written Testimonial
4) Pictures of the damaged safe
5) A police or fire department report
6) Insurance Documents

To validate this warranty, the original purchaser must fill out and submit the warranty registration form (Link Above) to Tracker Safe within sixty (60) days of purchase.

The above warranty is given in place of all other warranties and assurances, whether expressed or implied, including warranties to fitness for purpose, quality, or merchantability. Tracker Safe accepts no liability, under any circumstances, for any incidental or consequential damage or loss suffered by anyone, or to any property, as a result of using or being unable to use the safe.

Any claims arising from this limited warranty shall be resolved in the State of Washington and Washington law will apply to any dispute.

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